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Frequently Asked Questions

How much notice do we need to give you for our orders?

We do require a minimum of 24 hours to make your Charcuterie Boxes, Platters and Boards. 

Large event orders require more planning, please give 2 weeks notice.

*Please note that weekend dates do fill up quickly!

How do I pay for my order?

You can place an order through our online store to purchase BOARDS, PLATTERS and/or BOXES and checkout with your credit card or e-transfer.  For larger events we will invoice you. 


What are your hours?

Online business open 24hrs

Please note we do not have a retail storefront, the kitchen is for items pre-ordered.

DELIVERY Tuesday - Friday 11am-5pm  Saturday 11am-6pm  Sunday 10am-3pm

PICK UP  Tuesday - Friday 4pm-6pm, Friday 10am-12pm, Saturday & Sunday 11am-1pm (24-1158 King Road Burlington)

Will you come and set up at our event?

YES! We will happily come to your event location in Burlington and the surrounding area, and will set up on premises for an additional fee.

How do we get the boards back to you?


If you would like us to pick up the board(s) from your event (within 48hrs after) please select the BOARD PICK UP  on the BOARD menu. Alternatively, you may arrange to drop off the board(s) to our kitchen,  following your order date.

Do you provide refunds? 

Payment is due in full upon placing your order. We do not offer a refund on products that have been consumed.

Should you need to cancel, please do so within 72 hours for a full refund on orders under $200.

Orders in excess of $200 that are cancelled within 72 hours will receive a 50% refund. 

Unfortunately, we are unable to refund all orders cancelled with less than 72 hours notice.

Can I customize my graze?

Our Graze Boxes are full of a variety of flavours but if there is something specific you do, or do not like, please feel free to let us know in the Special Requests Box under your item choice and we can make it happen.

How long does the food last?


Due to the wide variety of foods that make up a charcuterie box or board we cannot guarantee the freshness after 24 hours.  We always advise our customers to consume the product the day it is prepared.  It is important to store your charcuterie in a refrigerator as soon as possible. A cooler is recommended for safe transportation.  

What if I have food allergies? 

Please note we offer Gluten-Free, Lactose-Free, Pork-Free, Vegan and Nut-Free options.

Our kitchen facility is not nut - free, therefore we cannot guarantee our product has not come in contact with allergens. However, we will gladly omit foods in your box that have been previously specified.

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