How much notice do we need to give you for our orders?
We would love it if you reached out right away to discuss your needs, but we understand sometimes things are planned last minute. We do however require a minimum of 48 hours to make your Charcuterie Boxes, and 72 hours for Graze Boards. Larger event orders require more planning so at least 3 weeks notice is best.
*Please note that weekend dates do fill up quickly!
How do I get my order?
We offer delivery in the Burlington/Hamilton/Oakville and surrounding areas for a nominal charge. We also have pick up availability at our kitchen off King Rd in Burlington during specified hours.
Will you come and set up at our event?
YES! We happily come to your event location in Burlington and the surrounding area, and will set up on premises for an additional fee.
How do we get the boards or dishes back to you?
Included with each board delivery charge is the pick up of the board and dishes from the venue within 48hrs following your event.
Do you provide refunds on cancellations?
We are happy to provide a full refund on cancellations made within 7 days for orders under $200. After which we will provide a 50% refund on orders cancelled 72 hours prior to the event date. Last minute cancellations will not be refunded.
For orders in excess of $200 we require a 50% non-refundable retainer to hold your date. Should you decide to cancel your order with less than 1 week notice we unfortunately are unable to refund your total cost.
Can I customize my graze?
Our Graze Boxes are full of a variety of flavours but if there is something specific you do, or do not like, please feel free to let us know on the order page and we can make it happen.
We offer Vegan and Gluten-Free options as well.
How long does the food last?
Due to the wide variety of foods that make up a charcuterie box or board we cannot guarantee the freshness after 24 hours. We always advise our customers to consume the product the day it is prepared. It is important to store your charcuterie in a refrigerator as soon as possible. A cooler is recommended for safe transportation.
*When we do a set up at your event, we will arrive as close to your event time as possible.
What if I have food allergies?
Our kitchen facility is not nut - free, therefore we cannot guarantee our product has not come in contact with allergens. However, we will gladly omit foods in your box that have been previously specified.